Policy 4 of 10
Chargeback & Dispute Resolution Policy
Contact us first — most issues resolve quickly and directly. Our documented dispute process protects honest clients.
Last updated: July 27, 2026
4.1 Talk to us first
If you are unhappy with a charge or service, contact us at hello@keystonebridgeglobal.com before disputing the charge with your bank or card issuer. Most issues resolve quickly and directly. We aim to acknowledge within one (1) business day.
4.2 Our dispute process
- You describe the concern; we review the engagement record, deliverables, and correspondence.
- We propose a fair resolution — completing outstanding work, a partial or pro-rata refund per the Refund & Cancellation Policy, or another remedy.
- If we cannot agree, the dispute-resolution terms in section 1.7 of the Terms of Service apply.
4.3 Illegitimate chargebacks
Filing a chargeback for services already delivered, or contrary to this and our Refund Policy, may be treated as a breach of our Terms. We keep clear records of scope, delivery, and communications, and respond to disputes with that documentation — protecting both honest clients and the business.
This policy is part of the terms governing your use of this website and our services. It is written in plain language for clarity; where an engagement agreement and this page differ, the signed agreement controls. Operated by Global Growth Consultant LLC, 312 W 2nd St Unit #A2299, Casper, WY 82601, USA.